Feb 14
Duplicate Check: An additional duplicate check is commonly performed to confirm the intake decision of whether the case is a follow-up of a previous version, a true duplicate, or a new initial case.
In 2020:
70% of respondents were applying at least some level of automation.
30% of respondents reported no automation of this ICSR process step.
In 2021:
89% of respondents were applying at least some automation.
11% of respondents reported no automation of this ICSR process step.
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