Jan 16
Data Acquisition: Acquisition of data to the case processing workflow. This can be through integration with the case intake system or through e-mail etc. May be automated from local intake system.
In 2020:
60% of respondents were applying at least some level of automation.
40% of respondents reported no automation of this ICSR process step.
In 2021:
72% of respondents were applying at least some automation.
28% of respondents reported no automation of this ICSR process step.
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