Provide Point-of-Contact

Opportunity

Clinical trial participants may have many questions and concerns during and after the clinical trial. To help address participants’ questions / concerns in a timely manner, support (e.g., phone number to call, in-app support, virtual bot) can allow clinical trial participants to receive answers and reassurance without needing to wait for the next scheduled visit. 

Considerations to Help Action the Opportunity

• Partner with investigative sites to ensure understanding of currently available site contact support and what support sites may need to enable flexibility
• Identify multiple options for a participant to contact / stay engaged with the investigative site or reach out to a designated contact
• Provide a clear description of which service should be used in each situation and point of contact, if several service options are available
• Offer service(s) in the participant’s native language and make them available 24/7
• Partner with participants / patient organizations to ensure support services are easy to use and fit their needs​
• Provide tools and training to enable participant self service 

Value and Potential Benefits

• Allows participants to ask questions regarding clinical trial participation when needed, potentially alleviating concerns at the current time rather than waiting for next visit
• May increase participant engagement by allowing stronger connectivity between participants and clinical trial staff

Tools and Resources

• No tools or resources currently available to support this opportunity